Aviation Business Consultants International, Inc.
2248 Meridian Boulevard, Suite H
Minden, Nevada 89423
Tel 01.702.987.1679 Fax 01.512.857.1100
email: paula.williams@aviationbusinessconsultants.com
Customer Service: by Paula Gamonal (Williams) The Customer Service Rep, or CSR, has a very vital role in your companies chances for success. Unfortunately, most companies stack the deck against their CSR's success rates by giving them very little control over the customer relationship. By focusing on three specific areas (culture, the triage process, and preparation) you can empower your CSRs to "own" the relationship with the customer, resulting in more positive outcomes for both your customers and your business. The New Age Marketing IFCAI University Books, 2001 |
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