Aviation Business Consultants International Inc. .

ShopTooele

ShopTooele is a local group that John and I facilitate. We have an online directory, monthly meetings, and this printed newsletter. It is supported by advertising, as well as by candy vending machines located throughout the community.

The purpose of the group is to help local businesses improve their sales by networking.

Why Good Companies Go Bad
- By Trying to Be Somebody They're Not

by John F. and Paula Williams

A comparison of the strategies and outcomes used by Delta and Southwest Airlines.

The Effective Executive, the ICFAI University Press

January 2007

Managing Innovation in Organizations:
A Framework for Creativity and Collaboration

by Paula Gamonal (Williams)

In today's business environment, the ability to innovate is the best competitive advantage that a company can have. But there are countless obstacles to innovation in the current corporate environment. Competition, mistrust, scarcity of resources and absence of an atmosphere of collaboration makes it very difficult for companies to innovate. This article gives and overview of the opportunities to innovate by creating common goals, an atmosphere for collaboration and a compensation system that recognizes and rewards innovation.

The Effective Executive, the ICFAI University Press

December 2002

Customer Service:
Owning the Relationship

by Paula Gamonal (Williams)

The Customer Service Rep, or CSR, has a very vital role in your companies chances for success. Unfortunately, most companies stack the deck against their CSR's success rates by giving them very little control over the customer relationship.

By focusing on three specific areas (culture, the triage process, and preparation) you can empower your CSRs to "own" the relationship with the customer, resulting in more positive outcomes for both your customers and your business.

The New Age Marketing

IFCAI University Books, 2001

Ten Ways to Find New Customers

by John and Paula Williams

This article, written for small businesses, was published in our local Chamber of Commerce Newsletter and focused on ways to find new business on a very limited budget. We provided ten marketing ideas that can be done for less than $50, and suggested companies try one or more, measure the results, and try others the following month.

We received some very positive feedback about the article.

Tooele County Chamber of Commerce - Tooele Business News

November 2006

It's All About the Journey

Paula Gamonal (Williams) and John F. Williams

This book includes 26 articles from the web site at the highly-rated Ravenwerks Information Center www.ravenwerks.com in a more convenient form, that can be taken on the bus, or read in the bathtub. Some examples:

• Business Etiquette- More than Just Eating with the Right Fork
• A Case for Creativity - Or, How and When to Stick Out Like a Sore Thumb
• Resolving Conflict - And Still Getting Your Way!

Writers Club Press, 2003

Taming the Dragons

50 Essays from the Business World

by Paula Gamonal (Williams)

Most situations in the business world can be taken in one of two ways. How you perceive them, and how you respond, makes all the difference. Whether you see a particular challenge as an attempt by your colleagues to make a scapegoat of you; or a wonderful challenge that is your chance at greatness; depends a great deal on your frame of mind.

This set of 50 essays are short pieces about a particular element or experience in the business world: Some examples:

• On Finding Your Desk ("One of the advantages of being disorderly is that one is always making exciting discoveries." - A.A. Milne)
• On Remembering Names ("Names were not so much dropped as thrown in a perpetual game of catch." - Robert Morley)
• On Distractions ("You can always find a distraction if you're looking for one." - Tom Kite)

Writer's Club Press, 2001

Ravenwerks

An online publication specializing in leadership, teamwork, marketing, best practices, and global and international business.

Diverse Sound

Diverse Sound provides live music for your events, create photo montages of your memories in photographs and music, and we provide services to preserve your memories by transfering your fragile VHS tapes to more durable DVDs. We restore and repair video that has been damaged or degraded.

Tooele United Methodist Church

Open Hearts, Open Minds, Open Doors. Located at 78 E. Utah Avenue, Tooele Utah.

Angel Shannon's Cooking with Angel

Scrumptious Recipes, Inspiring Kitchen Tips, Exciting Classes & Events, "Therapy in a Skillet," and more!

Ballroom Beginners

Ballroom dancers are fascinating people, and behind every dancer (novice, professional, or teacher) is a great story about how they got involved with Ballroom.